Support Request - Genee Group

Genee World aim to contact all Service Enquiries with a first response within two hours of a ticket being raised
If the issue is driver or software related, we will attempt to resolve immediately upon receipt of an online ticket registration
We aim to resolve all software and driver issues within a maximum period of three working days
We aim to resolve all support visits for hardware issues within 10 working days
If after three days, there is no response from the customer via our online helpdesk, our Tech agent system will chase the customer for a response.
After a further four days, if there is still no response, customer will be chased again.
By the 10th day, if no response has been received from the customer, the ticket will close.
Onsite Technical Support Visits are available for hardware failures only. All Support Visits must be booked through the online Helpdesk.