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Visualisers in the current range Article rated 3.2/5.0
GV50, GV150SD, GV3100, GV4100HD, GV8100HD, GV9100HD, Elite 2
No Power or Cant Turn On Article rated 3.3/5.0
1. Check if the power adapter is connected 2. Check that the fig8 lead is correctly fitted to the power adapter 3. Should the front panel power button not work, attempt to power the unit with the re...
No image projected Article rated 3.4/5.0
1. Check if the output cable is loose 2. Check you have output to another source, i.e second monitor or projector 3. Check the different input sources on the visualiser marked CCD,PC1,PC2 4. Connec...
Visualiser stuck on WAIT screen Article rated 3.7/5.0
1. Switch to Computer In source to see if an image is projected 2. Contact Technical Support on 0870 3861900
Cant Zoom In or Out Article rated 4.2/5.0
1. Attempt to use the remote control to zoom 2. Check that buttons are not stuck or show signs of dirt. 3. Contact technical support 0870 3861900
How does the visualiser arrive on-site and what’s contained in the box? Article rated 4.0/5.0
The visualiser arrives packed in a cardboard box, the smaller box inside contains the warranty card, software, training disk and all the additional leads required to connect the visualiser to a PC a...
Will it have all of the cables I need to plug it in immediately? Article rated 4.2/5.0
Yes – in the small box is a VGA cable and USB cable. The VGA cable that you currently have plugged into your laptop or PC that takes the signal to your projector that now needs to be plugged i...
Is there a manual to help me set it up? Article rated 3.4/5.0
There is a manual supplied in the box and there is also a help document available to download from the Genee World website. There are also video tutorials on the website and enclosed disk that expla...
Where is the remote control kept? Article rated 4.0/5.0
Looking at the front of the unit the remote control is kept on the left hand side. There is a small catch which releases the unit. The first time the unit is used please remove the clear tab to acti...
I’ve set it all up as described but still can’t see any image. What could be the problem? Article rated 4.0/5.0
Have you taken the lens cap off? There is a rubber cap that protects the lens in transit. This needs to be removed.
Do I have to attach a laptop or PC? Article rated 4.2/5.0
No – not unless you want to capture any images, use it in conjunction with an interactive whiteboard or annotation software or use it as a video camera to capture movie using Windows Movie Mak...
Can I use the visualiser in conjunction with my interactive whiteboard? Article rated 4.0/5.0
Yes – Once you have loaded the video capture software onto your laptop or PC you can display your desktop by selecting PC1 mode on the visualiser then open up Genee Toolbar video capture softw...
The output to my projector goes via a splitter box. Can I still connect the visualiser in? Article rated 3.4/5.0
Yes – take the lead out of the splitter box that is taking the image to the projector and plug this into the visualiser ‘projector’ input. Using the VGA cable supplied with the visu...
Are the Genee Toolbar software and drivers supplied with the unit? Article rated 4.0/5.0
Yes – they’re on a CD (in the small box) with the leads and warranty card.
Do I need to load the Genee Toolbar software and drivers if I’m never going to want to capture any still or moving images? Article rated 4.0/5.0
No – load Genee Toolbar as it is Twain compatable and will allow networking options, and simply plug a VGA cable into the ‘Projector’ socket on the back of the unit and connect to a...
Can I insert images straight into other applications such as Word or Powerpoint using the visualiser? Article rated 4.0/5.0
Yes – if the application you are using has the facility to insert from scanner or camera then when this is selected and the visualiser is selected as the input device you can then capture the ...
Can I annotate over the live image being shown by the visualiser? Article rated 4.0/5.0
Not when you are outputting directly from the visualiser but if you are working on a laptop or PC and you are viewing the image through.
Can I use the visualiser as a normal video camera? Article rated 4.0/5.0
Yes – you can use Windows Movie Maker to capture video. When you open up Windows Movie Maker select the ‘Capture from video device’ option and the visualiser will be recognised as ...
Does it work with Apple Mac machines? Article rated 4.0/5.0
Yes – we can supply Apple Mac on new disk drivers so that it will work in conjunction with Imovie and I can animate.
Could I link in and control any other hardware using the visualiser? Article rated 4.0/5.0
Yes – there is an RS232 port on the right hand side of the unit which allows you to connect and control another device if you wish to.
What happens if the object I want to view is bigger than the plate on the visualiser? Article rated 4.0/5.0
No problem – simply angle the camera so that it points to the table or desk in front or behind the visualiser and zoom out to get the biggest image possible. Use it in this way when carrying o...
What format are the pictures that it captures? Article rated 4.0/5.0
The Genee Toolbar software captures the images in jpg format.
Could I record myself demonstrating a process such as soldering, making a cake or threading a sewing machine? Article rated 4.0/5.0
Yes indeed. We suggest you use Windows Movie Maker or Genee Toolbar to do this so that if you wish to you can edit the file afterwards and make it into a quality learning and teaching resource which...
Is the base of the unit waterproof? Article rated 4.0/5.0
It is sealed but just to be on the safe side if you are using a lot of liquid or chemicals that could damage the surface either place a tray or board over the top of the platen or angle the camera a...

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