Knowledgebase
Geneeworld Support Desk > Geneeworld Support Desk > Knowledgebase

Search help:


When writing with my pen on the Pro Digital+ whiteboard the pen shoots off and makes lines away from the point of contact

Solution

This is a common fault usually caused by a faulty pen or PCB board, this can be confirmed by

using existing working parts from other boards. If this is not the case then there could be a

loose connection of wires going into the PC and at the PCB unit that may need to be attached

again. Other issues could be updating to the latest software or electrical interference effecting

the whiteboard like televisions, overhead lighting etc.

 
Was this article helpful? yes / no
Related articles Genee Powerboard & Pro Digital+ set up
Article details
Article ID: 58
Category: Interactive Whiteboards
Date added: 26-Apr-2016 12:53pm
Views: 68
Rating (Votes): Article rated 4.0/5.0 (4)

 
« Go back

 
Powered by Help Desk Software HESK, brought to you by SysAid