Knowledgebase
Geneeworld Support Desk > Geneeworld Support Desk > Knowledgebase

Search help:


The handsets are not talking to the receiver. What do I do? (Pebble Pad Only)

Solution

• Ensure that the receiver is connected via USB cable to an available USB port and has a red

LED showing.

• Open the ClassComm software and ensure that it states “5g receiver connected” in the

bottom-left of the application

• Ensure that the handsets have the batteries inserted the correct way -

• Pressing any key should show a green communication LED. If it is red then re-map to the

receiver by pressing and holding the -/? Key until it blinks green.

• Reset the handset from the reset switch on the back and re-map to the receiver.

Please contact technical@geneeworld.com if the problem persists.

 
Was this article helpful? yes / no
Related articles The handsets are not talking to the receiver. What do I do? (Genee & IQ-PAD Only)
How do I map handsets to different receivers? (Pebble Pad Only)
How do i configure the Student & Teacher Handsets
What is meant by Mapping Handsets
How can i use Multiple handset receivers.
Article details
Article ID: 38
Category: Learning Response Systems
Date added: 26-Apr-2016 11:55am
Views: 56
Rating (Votes): Article rated 4.0/5.0 (4)

 
« Go back

 
Powered by Help Desk Software HESK, brought to you by SysAid