Geneeworld Support Desk > Geneeworld Support Desk > Knowledgebase

Search help:

The handsets are not talking to the receiver. What do I do? (Genee & IQ-PAD Only)


• Ensure that the receiver is connected via USB cable to an available USB port and has a red

LED showing.

• Open the ClassComm software and ensure that it states “3g or 4g receiver connected” in the

bottom-left of the application

• Ensure that the handsets are switched on and charged.

• Check the ID# symbol – If it is blinking then the handset is not mapped to the receiver – Hold

down the ? key within 50-75mm of connected receiver to map it.

• Reset the handset from the reset switch on the back and re-map to the receiver.

Please contact if the problem persists.

Was this article helpful? yes / no
Related articles The handsets are not talking to the receiver. What do I do? (Pebble Pad Only)
What is meant by Mapping Handsets
How do i configure the Student & Teacher Handsets
How do I map handsets to different receivers? (Pebble Pad Only)
How can i use Multiple handset receivers.
Article details
Article ID: 36
Category: Learning Response Systems
Date added: 26-Apr-2016 11:53am
Views: 114
Rating (Votes): Article rated 3.7/5.0 (6)

« Go back

Powered by Help Desk Software HESK, brought to you by SysAid