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The handsets are not talking to the receiver. What do I do? (Genee & IQ-PAD Only)

Solution

• Ensure that the receiver is connected via USB cable to an available USB port and has a red

LED showing.

• Open the ClassComm software and ensure that it states “3g or 4g receiver connected” in the

bottom-left of the application

• Ensure that the handsets are switched on and charged.

• Check the ID# symbol – If it is blinking then the handset is not mapped to the receiver – Hold

down the ? key within 50-75mm of connected receiver to map it.

• Reset the handset from the reset switch on the back and re-map to the receiver.

Please contact technical@geneeworld.com if the problem persists.

 
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Article details
Article ID: 36
Category: Learning Response Systems
Date added: 26-Apr-2016 11:53am
Views: 61
Rating (Votes): Article rated 4.0/5.0 (4)

 
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