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I. INTERPRETATION
1.1 In these Conditions unless the context otherwise permits: -
“Authorised Representative”
Means a person whose job title is that of Director, Senior Director or
Managing Director.
“Customer”
Means the person, firm, company, entity or organisation with whom
Genee World Ltd contracts for the sale of Products and/or
supply of Services.
“The Conditions/These Conditions”
Means the standard terms and conditions of sale set out in this
document or such replacement standard terms and conditions as are in
force at the date of the Contract and which at that date appear on
Genee World Limited web site at www.GeneeWorld.com and/or which are a
vailable on request from the Quality Team or
Legal Department at GeneeWorld’s principal trading address at PO Box 3256, Wolverhampton WV3 0LA.
“The Contract”
Means any contract for the purchase and sale or other supply of
Products and/or the supply of Services by Genee World Ltd to a
customer.
“Electronic Means”
Means any electronic means including without limit on the Web by EDI
or Inside Line.
“GeneeWorld Means”
Means Genee World Ltd (registered in England number
5577180)
“The Conditions/these conditions” shall apply to sales of all products
described in GeneeWorld’s current comprehensive product listing or
have been configured to purchaser’s specifications.
“Products” means any products (including, for the avoidance of doubt
software and instalment of the products or any parts of or for them) sold
by GeneeWorld to a customer.
“Services” means any services supplied by GeneeWorld to a customer.
1.2 The headings in these Conditions are for convenience only and shall not
affect their interpretation.
2. BASIS OF THE SALE
2.1 All Contracts between GeneeWorld and a customer shall be governed by
these Conditions to the exclusion of any other Terms and conditions
including without limit any terms on or a referred to in any purchase
order. It is the Customers responsibility to be aware of the Conditions as
current from time to time. In addition to any acceptance of these
Conditions by the Customer by signing GeneeWorld’s account
application form the Customer’s acceptance of these Conditions shall
also be made (in respect of the first Contract and all subsequent
Contracts) either by (1) Customer providing a purchase order to
GeneeWorld or (2) Customer accepting Products or Services from
GeneeWorld, whichever occurs first.
2.2 No variation to these Conditions shall be binding unless agreed by letter
signed by an authorised representative of GeneeWorld.
2.3 No employee or agent of GeneeWorld other than an Authorised
Representative has any authority to make any representation at all
concerning Products or Services and an Authorised Representative
has no authority to make such representation other than by letter (an
”authorised representation”) and accordingly the customer agrees that in
entering into any Contract it does not rely on any unauthorised
representation and customer agrees it shall have no remedy in respect of
any unauthorised representation (unless made fraudulently).
3. CUSTOMER IDENTIFICATION
3.1 In placing an order Customer may utilise one or a combination of
account name, account number and other forms of identification
including password or other code issued to Customer (together and
individually ”Customer’s Identification” or “Customer Identification”).
3.2 It is the Customer’s responsibility to keep the Customers Identification
confidential. Customer has the sole responsibility for its Customer
Identification. Customer shall immediately inform GeneeWorld in case of
loss of password or other Customer Identification. Customer agrees that
Customer is entirely responsible for use of Customer’s
Identification and that it is Customer’s responsibility to have to place
security measures and procedures to ensure use of its Customer
Identification only by authorised personnel for authorised purposes.
3.3 Customer agrees that GeneeWorld is entitled to rely absolutely on any
orders placed on GeneeWorld, which have utilised Customer’s
Identification, and to deliver as directed by such orders and invoice and
be paid in respect of such orders.
3.4 Customer agrees that any order placed via Electronic Means
mentioning or utilising Customers Identification is a valid and binding
purchase order.
3.5 Customer acknowledges that GeneeWorld cannot guarantee the security of
the Internet and the possibility of interception or corruption of data
transmitted from Customer to GeneeWorld using correct Customer
Identification exists and that GeneeWorld is nonetheless entitled to rely on
data transmitted in the form received at GeneeWorld.
3.6 Genee World Limited has the right to accept or decline any
purchase order submitted by Customer.
4. GENEE WORLD LIMITED INFORMATION
4.1 All Product pricing description, availability and related information
(“Information”) provided by GeneeWorld, in any form, is the property of
GeneeWorld or its vendors. GeneeWorld hereby grants Customer a
limited, non-exclusive, non-transferable license to use the information for
its internal use only for the purpose of Customer’s purchases and sale of
products sold by GeneeWorld to it. GeneeWorld shall be entitled to stop the
provision of information at any time without notice. Purchaser agrees to
hold in confidence and not to directly use, reveal, report, publish,
disclose or transfer to any other person or entity any of the information
or utilize the information for any purpose except as permitted
herein. GeneeWorld makes no warranty, either express or implied on the
information or its accuracy. All information is provided to purchaser” as
is”. If GeneeWorld provides information to customer by Electronic Means,
Customer agrees to update such information regularly to ensure its
accuracy. Customer agrees to hold in confidence and not to directly
or indirectly use, reveal, report, publish disclose or transfer to any other
person or entity any of the information or utilize the information for any
purpose except as permitted herein. Specifically but without limitation
Customer is not entitled to utilise information for any purpose other
than in the normal course of Business of a Reseller and is not
entitled to use, reproduce or display the information in any way, which in
GeneeWorld’s opinion;(1) Would enable it to be identified as Information
obtained from GeneeWorld, (2) Would enable comparison of the
information with other suppliers information relating to Products or
(3) Could be damaging to GeneeWorld’s business interests.
5. ORDERS AND SPECIFICATIONS
5.1 The customer shall be responsible to GeneeWorld for ensuring the
accuracy of the Terms of any order.
5.2 GeneeWorld reserves the right to make any changes in the specification of
the Products that are required to conform to any applicable safety or other
statutory requirements. These changes will be duly notified to the
Customer. The Customer cannot cancel the order placed provided
the changes do not alter the basic terms of the contract. For other
types of changes, the possibility of cancellation will be subject to
manufacturer’s discretion.
5.3 The withdrawal or cancellation of any order that has been placed by Customer can only take place by means of letter, fax or email of an Authorised Representative of GeneeWorld to that end.
5.4 Notwithstanding any other terms of these Conditions it is agreed that the provision or display of Product pricing and other Information (as defined in clause (4.1) by GeneeWorld to Customer does not amount to an Offer by GeneeWorld to sell such Products at that Price or on any other terms. Supply of such Information is only an invitation to treat. An Order by the Customer for Product or Services shall be the offer. In the case of orders placed by Electronic means if GeneeWorld shall accept such order it shall do so by delivering the Product to the Customer or the
Customer’s customer. Notwithstanding any order confirmation or acknowledgement, the acceptance of any order placed by Electronic Means shall not take place or be deemed to have taken place until such time as the product shall have been so delivered.
5.5 In the case of orders placed by Electronic Means only, notwithstanding any
acceptance by GeneeWorld of any offer for any Product, if there has been a material and obvious Pricing error by GeneeWorld, GeneeWorld shall be entitled within 30 days of its acceptance of such offer to either invoice the Customer for the Customer’s true price of the product at the date of Order or, if the Customer shall prefer, collect the Product at GeneeWorld’s expense and credit the Customer for any charges (e.g. price and freight)invoiced by GeneeWorld.
5.6 Orders for direct shipment to Purchaser’s Customers or Special Order
Products may require repayment and may be subject to additional fees.
6. PRICE OF THE PRODUCTS
6.1 All prices are subject to change without notice and subject to the provisions of
clause
6.2 and clause 5.5 will be established at the time the order which gives
rise to a Contract is received by Electronic Means or in other cases confirmed
or acknowledged by GeneeWorld.
6.2 If customer agrees to place an order for Product not available at the time of
order (a “backorder”) such order shall be irrevocable and be deemed to be for
the product at the price established at the time the backorder is taken or
confirmed. Should there be any price increase due to a rise of its suppliers
price to GeneeWorld or direct costs to which GeneeWorld becomes subject
(including without Limit costs resulting from currency fluctuation) GeneeWorld
shall only increase its price by such level as is necessary.
6.3 Unless otherwise agreed by letter by an Authorised Representative of
GeneeWorld all prices exclude the cost of delivery.
6.4 All prices and charges are exclusive of any applicable Value Added Tax,
which the Customer will be additionally liable to pay to GeneeWorld.
7. TERMS OF PAYMENT
7.1 Unless GeneeWorld shall have previously agreed in writing with the Customer that the Products shall be supplied on credit payment for the Products shall be
made in full by the Customer with the Customer’s order or on delivery or
collection of the Product as determined by GeneeWorld.
7.2 Where GeneeWorld has agreed to supply the Products on credit Customer shall
pay the Price of the products within 30 Days of the Date of GeneeWorld’s invoice
notwithstanding that the property in the Products has not passed to the
customer. Invoices will be dated the day of dispatch of the products.
GeneeWorld shall be entitled at its absolute discretion to alter Terms of
Payment (other than on concluded Contracts) and withdraw or alter any
credit limit granted at any time without notice.
7.3 The time of payment of the price shall be of the essence of the Contract. If the
customer fails to make a payment on the due date then without prejudice to any
other right or remedy available to it GeneeWorld shall be entitled to: -
7.3.1 Cancel the Contract or suspend any further deliveries or suspend any
services to the Customer.
7.3.2 Appropriate any payment made by the customer to such of the products as
GeneeWorld may think fit (notwithstanding any purported appropriation by the
customer).
7.3.3 Charge the customer interest (both before and after judgement) on the
amount unpaid at the rate of 5% per annum above Barclays Bank plc base
rate from time to time until payment in full is made such interest being
calculated on a daily basis.
8. DELIVERY
8.1 Delivery of the products shall be made by GeneeWorld to such place as shall have
been agreed between GeneeWorld and the Customer. Unless the customer
shall have notified GeneeWorld in writing within 5 working days of the date of
GeneeWorld’s invoice that the Products have not been delivered then delivery
shall deemed to have taken place in accordance with the Contract and the
Customer shall not be entitled to raise any claim of short or mis- shipment.
GeneeWorld is entitled to issue its invoice on or after the date of dispatch of
Products from its facility.
8.2 GeneeWorld shall be entitled to assume that any person who both reasonably
appears and claims to have authority to accept delivery who signs a note in
respect of the Products on behalf of the Customer or the Customer’s
customer (if GeneeWorld has agreed to deliver direct) does in fact have the
authority.
8.3 Any dates quoted for the delivery of Products are approximate only and
GeneeWorld shall not be liable for any delay in delivery of the products
howsoever caused.
8.4 Partial delivery is allowed unless otherwise mutually agreed by both parties.
Failure by GeneeWorld to deliver the rest of the goods shall not entitle the
Customer to treat the order as a whole as repudiated.
8.5 For the purpose of these Conditions where GeneeWorld has agreed to deliver
Products direct to the Customer’s customer any such delivery shall deemed to
be delivery to the customer and any refusal by the Customer’s customer to
accept delivery shall be deemed to be a refusal by the Customer.
8.6 The customer shall bear all costs associated with the unjustified refusal of
delivery of products. If the refusal is made on the grounds that the order was
wrongly placed (i.e. wrong product, wrong pricing, etc.) and the refusal is
accepted by GeneeWorld, GeneeWorld reserves its right to charge accordingly
additional fees for return transportation and administrative expenses related
thereto, and original costs will not be reimbursed.
9. RISK AND PROPERTY
9.1 Risk of damage to or loss of Products shall pass to the customer at the time of
delivery or if the Customer unjustifiably fails to take delivery of Products the
time when GeneeWorld has tendered delivery of the Products.
9.2 Notwithstanding delivery and the passing of risk of the Products or any other
provisions of these Conditions the property in the Products shall not pass to the
Customer until GeneeWorld has received in cash or cleared funds Payment in full of the price of the Products and all other Products and Services previously sold or supplied by GeneeWorld to the Customer for which payment is then due.
9.3 Until such time as the property in the Products passes to the Customer the
Customer shall hold the products as GeneeWorld’s fiduciary agent and bailee and shall keep the Products separate to those of the Customer and third parties and properly stored protected and insured and identified as GeneeWorld’s property.
9.4 Until such time as the property in the Products passes to the Customer (and
provided the Products are still in existence and have not been resold)
GeneeWorld shall be entitled at any time to require the Customer to deliver up the
Products to GeneeWorld and If the Customer fails to do so forthwith to enter
upon any premises of the Customer or any third party where the Products
are stored and repossess the Products.
10. WARANTIES AND LIABILITY
10.1 GeneeWorld does not manufacture the products (or where the Products
comprise computer software does not publish or license the software) and
subject to the conditions set out below in this clause10 GeneeWorld sells the
Products with the benefit of the manufacturer’s or publisher’s or licensor’s
(“publishers”) warranty (as the case may be).
10.2
10.2.1 GeneeWorld will accept liability for defective Products only to the extent that
GeneeWorld is entitled to make a claim under the manufacturer’s or publisher’s, dead on arrival, warranty or other defective goods terms and actually obtains from the manufacturer or publishers a refund credit repair or replacement in respect of the defective Products. Processing of these defective Products shall be made according to the manufacturer’s procedure and the instructions set in clause10.4 below. GeneeWorld cannot and shall have no
obligation to accept a return of and/or grant a credit for product not compliant with the manufacturer’s procedures.
10.2.2 GeneeWorld shall be under no liability in respect of any defect arising from fair wear and tear wilful damage negligence abnormal working conditions failure to follow GeneeWorld’s or the manufacturer’s or publisher’s Instructions (whether oral or in Writing) misuse or alteration or repair of the Products without GeneeWorld’s approval.
10.2.3 GeneeWorld shall be under no liability under the above warranty if the total price
of the Products has not been paid.
10.3 All warranties, conditions or other terms implied by common law or statute, or otherwise in connection with the sale or sale or supply of goods or goods or services (save, in the case of goods as to title) are excluded to the fullest extent permitted by law.
10.4 Any claim by the Customer that is based on a defect in the quality or condition of the Products shall be notified to GeneeWorld’s Customer Services Department. Upon notification of any such claim by the Customer GeneeWorld shall either notify the Customer whether the policy of the Manufacturer of the Products is to deal with the Customer direct (in which case the Customer
shall deal with the manufacturer direct provided GeneeWorld gives sufficient details to enable the Customer so to do) or shall provide the Customer with an RMA number (in which case the Customer shall return the products to GeneeWorld in their original UNMARKED packaging together with details of the RMA number and the Customer’s name and address). This clause 10.4 shall
only apply to Product; Customer is entitled to return to GeneeWorld as provided in these Conditions.
10.5 GeneeWorld shall not be liable to the Customer for any economic or financial loss or damage (including without limit any loss of profits, loss of revenue, liabilities incurred by the Customer to third parties, or additional expenses incurred or the cost of time spent) or any consequential, indirect, or special loss or damage costs expenses or other claims for consequential compensation whatsoever (including without limit loss of or damage to data or loss of goodwill) incurred or suffered by the Customer and in every case howsoever caused or arising( and whether caused by the negligence of GeneeWorld its employees or agents or otherwise).
10.6 GeneeWorld’s liability for direct loss or damage arising from damage to tangible property for which GeneeWorld is liable shall be limited to the VAT Exclusive price of the relevant Product or Service in connection with which any claim for damage or loss is made.
10.7 Nothing in these Conditions shall in any way exclude or limit any liability GeneeWorld may have for death or personal injury caused by its negligence.
10.2.5 Strikes lockouts or other industrial actions or trade disputes (whether involving employees of GeneeWorld or a third party).
10.2.6 Difficulties of GeneeWorld’s supplier in obtaining raw materials labour fuel parts or machinery.
11. RETURNS AND REPAIRS
11.1 Except for Special Order Products, which are expressly excluded from these rules and cannot be returned under any circumstances, if GeneeWorld agrees to accept the return of any Products (other than for the purpose set out in Clause 10 (above) or agrees to carry out repairs to
other Products which have not been purchased from GeneeWorld or agrees to repair Products which are out of warranty the Customer shall not send the same to GeneeWorld unless they are accompanied by an RMA number previously advised by GeneeWorld’s customer services
department and a copy of the suppliers sales invoice and are sent in their original packaging or same or similar material.
11.2 The customer shall notify GeneeWorld within 14 working days of any delivery discrepancies, other than for the purposes set out in clause 10. If GeneeWorld issues a returns number (RMA), goods must be returned to GeneeWorld within 10 working days of the date thereof.
11.3 If GeneeWorld has agreed to carry out repairs or to replace Products (or any parts thereof) other than for the purpose set out in clause 10 above the Customer irrevocably authorises GeneeWorld to carry out such repairs or provide such replacements as shall place the Products in proper working order.
11.4 GeneeWorld shall accept no liability for any damage to or loss in transit in Products returned to GeneeWorld whether under this clause or under Clause10 above. If GeneeWorld has agreed to accept the return of Products other than for the purpose set out in Clause10 above or than for
the purpose of carrying out any other repair or replacement the Products must be returned in their original packaging and in a clean re- saleable condition failing which GeneeWorld will refuse to accept the same and the Customer shall remain liable for the price thereof.
12. INSOLVENCY OF CUSTOMER
12.1 This clause applies if:
12.1.1 The customer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation otherwise than for the purposes of amalgamation or reconstruction.
12.1.2 An encumbrancer takes possession or a receiver is appointed of any of the
property assets of the Customer or
12.1.3 The customer ceases or threatens to cease carrying on business or
12.1.4 GeneeWorld reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
12.2 If this Clause applies then without prejudice to any other right or remedy available to GeneeWorld, GeneeWorld shall be entitled to cancel the contract or suspend any further deliveries or services under the Contract without any liability to the Customer and if the Products have
been delivered and not paid for then the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
13.0 EXPORT RESTRICTIONS
13.1 The Customer acknowledges that the transfer of any of the Products imported from the United States of America is subject to the export control laws and regulations of the USA and any amendments thereof which restrict exports and re-exports of hardware, Software, technical
data, and direct products of technical data, including services derived from use of the Products. The Customer agrees that it will not export or re-export any USA imported Products or any information and documentation related thereto, directly or indirectly, without first obtaining permission to do so as required from the United States of America Department of Commerce’s Bureau of Export Administration or other appropriate governmental agencies to any countries, end- user’s or for any end-user’s that are restricted by USA export laws and regulations and any amendments thereof which include, but are not limited to the following:
13.1.1 Restricted Countries: Cuba, Haiti, Federal Republic of Yugoslavia (Serbia and Montenegro), Iran, Iraq, Libya, North Korea, South Africa (military and police entities only), Syria and Vietnam.
13.1.2 Restricted End-Users: Any End-user whom the Customer knows or has reason to know will use USA imported Products in the design, development or production of missiles and missile technology, nuclear weapons and weapons technology or chemical and biological weapons.
13.1.3 Restricted End-uses: Any use of USA imported Products related to the design, development or Production of missiles and missile technology, nuclear weapons and weapons technology or chemical and biological weapons.
13.1.4 These restrictions change from time to time. If the Customer has any questions regarding its obligations under USA export regulations the Customer should contact the Bureau of Export Administration, United States Department of Commerce, Office of Export Licensing, Washington DC, USA (202) 377 4811 or the local United States Consulate.
14.0 CONFIGURATION
14.1 On agreement GeneeWorld will provide configuration services to Customer. Configuration services will be at the price agreed at the time the order is taken or confirmed. The Customer shall be solely responsible for the accuracy of its order, the specification of the components and their configuration and for ensuring that the configured Product specified is satisfactory for the purposes for which it is required including without limit that it has sufficient overall functionality, and will support, be compatible and inter-operable with any hardware, software or middleware with which it is intended to operate.
14.2 Configuration Services will have a warranty of days from the date of shipment to the Customer. GeneeWorld’s sole liability (and the Customers sole remedy against GeneeWorld) in respect of any defective Services for which GeneeWorld is responsible shall be the repair by
GeneeWorld or at GeneeWorld’s option replacement of the product on which the services have been performed. (If any alleged defect shall be attributable to defect in Product the provisions of Clause 10 shall apply). Claims in respect of defective services must be made within 21
days of the date of delivery of the configured product.
15. GENERAL
15.1 Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this
provision to the party giving notice.
15.2 No waiver by GeneeWorld of any breach of the Contract by the customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
15.3 If any provision of these conditions is held by any authority to be invalid or unenforceable in whole or in part the validity of the other provisions of
these conditions and the remainder of the provisions in question shall
not be affected thereby.
15.4 The Contract shall be governed by the laws of England and the
Customer submits to the exclusive jurisdiction of the English Courts.
16.0 DESK WARRANTY
16.1 Desks are covered under warranty for 1 year. Goods will be inspected upon receipt at GeneeWorld head office to determine whether there is a genuine fault with the goods or if the goods are faulty due to accidental or malicious damage or wear and tear. Goods deemed faulty due to genuine fault will be replaced; goods which are deemed faulty due to accidental/malicious will not be covered under warranty and will be replaced at the expense of the customer.
16.2 Any fault deemed due to wear and tear is not covered under the warranty.
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